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Join AOS to Support Great Clients & Ensure Seamless Service Experiences!
Location: Belgrade, Serbia (On-Site)
Type: Full-Time
Salary: 100,000 RSD/month base + bonuses
Who We Are
AOS is a Belgrade branch dedicated to delivering exceptional home services to residential and commercial clients across the Washington, DC (USA) region. We excel in seamless new client scheduling and conversions, and are seeking client support pros to assist with customer inquiries, coordinate field staff and ensure outstanding service delivery!
The Role: Client Support Representative
Be the frontline supporter: Handle customer inquiries, coordinate scheduling and facilitate smooth service from field staff to enhance client satisfaction and loyalty. Ideal for empathetic, organized candidates who excel in a fast-paced team environment.
What You’ll Do
- Handle Customer Inquiries: Respond to calls/messages, address concerns and provide updates to ensure clients feel supported throughout the process.
- Coordinate Scheduling: Book and manage appointments efficiently, align with field staff availability and optimize for timely service delivery.
- Facilitate Field Service: Liaise with field inspectors and technicians, relay client details and follow up to confirm excellent on-site experiences.
- Enhance Satisfaction: Identify opportunities for service improvements, resolve issues promptly and nurture relationships for repeat business through empathetic, results-driven interactions.
Who You Are
- Support Pro: Experience in client support, customer service or scheduling roles – home services/inspections a plus.
- Communication Ace: Fluent US English, builds instant rapport and resolves with empathy.
- Dynamic Performer: Thrives on goals, multitasks in a team setting, detail-focused.
- Driven Supporter: Motivated by client success, passionate about delivering top-tier solutions.
Why Join AOS?
- High Earnings: 100,000 RSD base + performance bonuses with unlimited upside.
- Stable Perks: Full-time with holiday pay in a convenient, supportive Belgrade office.
- Growth Path: Advance in an innovative company scaling home services.
- Real Impact: Connect clients with vital solutions while honing support skills.
