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We are looking for a Compliance & Collection Representatives who has good communication skills, including interpersonal, professional, written, and oral. The ideal candidate should be confident when speaking over the phone and communicating via email. You will be responsible for communicating and resolving various tasks needed including locating missing invoices, collecting refunds, and reconciling discrepancies. You must be able to ensure the agencies our clients have what is needed for them to complete billing.
You will explain the requirements and expectations set forth by the agency and cooperate with the stations to reach an agreement that makes it easy for them to fulfill billing requirements and encourages them to return to do business with us in the future. If you are quick learner, great listener, and persuasive professional, we are looking for you to join our team!
Job Responsibilities
- Tracking down missing invoices from stations and educating them on the proper channels to send them in the future
- Ensure the proper details are provided on the invoices and educating them on what is required on the invoices, per the agency
- Contacting stations who have failed to provide correct invoice through calls and emails
- Collect payment and make payment arrangements for refunds owed to agencies through negotiation and professional communication, remaining tactful, sympathetic, and respectful always
- Relay information regarding stations options, including information about the invoicing options to ensure proper billing moving forward
- Answer station & agency inquiries and resolving any discrepancies
- Ensuring the invoice is returned to the agency in requested time frame
- Keeping a log of contacts w/notes and outcomes for collection efforts
Job Skills & Qualifications
Required:
- Good English
- Good written and verbal communication skills
- Microsoft Office experience
Working Hours: 14:00 – 22:00 Monday – Friday
