Serve as the main point of contact for customer quality concerns, complaints, and all customer quality-related topics
Ensure timely communication and response to customer claims through customer portals, meetings, and daily coordination
Lead root cause analysis activities using methodologies such as Ishikawa and 5 Why
Together with the Cross-Functional Team (CFT), define and implement corrective and preventive actions to avoid recurrence of issues and monitor their effectiveness
Track and report customer quality KPIs, including claims, PPM, COPQ, sorting activities, and escalation status
Support customer audits and ensure compliance with automotive quality standards, especially IATF 16949 requirements
Cooperate closely with Production, Engineering, Logistics, and Quality teams to resolve quality-related issues
Prepare and maintain quality documentation
Maintain accurate claim records and ensure alignment between internal systems and customer B2B portals
Support customer visits, resident engineer activities, and sorting activities when required
Participate in continuous improvement activities focused on customer satisfaction and process stability
Conduct regular customer visits, build and maintain strong communication and relationships with customers

University degree in Engineering, Quality Management, or a related technical field
Previous experience in customer quality within the automotive industry
Knowledge of automotive quality tools and methodologies (8D, 5 Why, Ishikawa, FMEA, Control Plan)
Good understanding of IATF 16949 standards and customer-specific requirements
Experience working with customer portals and handling customer claims
Strong communication, analytical, and problem-solving skills
Ability to work in a dynamic and fast-paced environment
Good command of English language, both written and spoken
Proficiency in MS Office package

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