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ABOUT THE COMPANY:
WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
ABOUT THE JOB:
We’re seeking a Customer Support Specialist – Danish Language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for Danish-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.
Responsibilities:
- Proficient interaction with a variety of online systems.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Effectively respond to customer requests and questions by chat and emails.
- Deal with and help resolve any customer complaints.
- Following operational procedures in every contact with the customers.
Requirements:
- Fluent-level in Danish (spoken and written).
- Strong proficiency in English (spoken and written).
- Previous experience in customer support, preferably in iGaming, online entertainment, Fintech, or similar industries.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, shift-based office environment.
- Strong problem-solving and multitasking abilities.
- Good computer literacy and ability to learn new systems quickly.
Preferred Qualifications:
- Previous experience in the iGaming industry.
- Experience with live chat platforms, CRM systems, or ticketing tools.
Benefits:
- Competitive salary and performance-based incentives.
- Office-based work environment with a collaborative and supportive team.
- Dynamic and international workplace.
- Ongoing training and professional development opportunities.
- Opportunities for career growth within the iGaming industry.
- Happy Fridays and regular team engagement activities.
