Prijavite se
Registrujte se
Konkurišite
Konkurišite za ovaj posao
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here – www.igt.com.
Role Overview
IGT PlayDigital is a leading online and mobile casino games supplier, providing content and gaming solutions to some of the world’s largest and most successful iGaming operators. We use our in-depth knowledge, industry expertise and passion for gaming to design and deliver a wide range of premium casino games and products that captivate, entertain and maximize our client’s revenue potential.
We are seeking a detail-oriented and proactive Customer relationship specialist to join our team. This role is pivotal in ensuring smooth onboarding of new customers, configuring games and services, and providing high-quality operational support. You will act as a bridge between our internal teams and customers, managing configurations, resolving service-related issues, and coordinating cross-functional efforts.
Responsibilities
- Configure new customers in the production environment based on input from the integration team
- Build strong customer relationships by understanding each customer's operational goals, business needs, and priorities, and tailoring support and communication accordingly.
- Provide high-quality support for service-related issues, production incidents, and operational inquiries, ensuring high-value customers receive timely, accurate, and business-focused guidance.
- Support new market launches, customer onboarding activities, and production releases while ensuring operational readiness.
- Maintain and update data in internal tools while developing a deep understanding of our products and services to effectively guide customers and provide detailed operational instructions.
- Audit customer information and ensure operational accuracy.
- Develop and maintain strong product knowledge, reviewing game-related materials and documentation to provide customers with clear guidance, best practices, and operational recommendations.
- Ensure incident tickets are handled in a timely manner, following documented procedures and escalations where appropriate and with a customer-first mindset, considering the broader business impact.
Qualifications
- Fluent / Excellent English communication skills, both written and verbal.
- Ability to communicate technical concepts and complex information in clear, business-friendly language.
- Experience in service operations, operational customer relationship management, technical operations, or a similar customer-facing technology role.
- Experience managing customer escalations and coordinating activities across multiple teams and stakeholders
- Detail-oriented with a strong focus on quality, accuracy, and customer satisfaction.
- Strong analytical and problem-solving skills with the ability to understand the full picture when dealing with incidents
What We’d Prefer
- Passion for gaming and a good understanding of industry trends
- Knowledge of operational processes and best practices in game production and maintenance.
- Experience in communicating with international customers
- Knowledge of incident management processes and procedures
Keys to Success
- Vibrant and stimulating work environment within Class-A office space.
- Opportunity to learn and further improve your skills.
- Opportunity to develop a career within a stable environment.
- Full-time/permanent employment and competitive salary.
- Private health insurance for you and your family. Flexible working hours including work from home and from office.
#LI-AM1
#LI-HYBRID
IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
