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Job Title: Field Service Coordinator
Location: Belgrade, Serbia
Shifts: 2nd & 3rd
Join us as a Field Service Coordinator and become part of the team that keeps service operations running smoothly across the United States.
What You’ll Be Doing:
You’ll play an important role in helping our service operations run efficiently. Your daily tasks will include:
- Reviewing service requests and understanding what needs to be done;
- Assigning tasks to Customer Engineers based on skills, schedules, and urgency;
- Prioritizing customer needs and balancing workloads;
- Coordinating locations, schedules, and technician availability;
- Checking part availability and sourcing parts from different locations;
- Tracking estimated arrival times and ensuring updates are accurate;
- Communicating with teams across the U.S. via phone, email, and chat;
- Documenting updates and actions in our system;
- Supporting escalation management and older service requests;
- Sharing ideas and feedback to improve our processes;
- Participating in training and development sessions.
What You’ll Receive:
We make sure you have everything you need to grow and succeed:
- Full, structured training — we teach you everything from scratch;
- 1:1 mentorship and ongoing guidance;
- A supportive team that helps you learn at your own pace;
- Clear career pathways with opportunities to move into senior roles, leadership, or specialized departments.
What You Can Learn:
No matter your experience level, you’ll gain valuable skills such as:
- Professional communication;
- Time and task management;
- Working with corporate systems and internal tools;
- Basics of logistics, coordination, and service operations;
- Real-time problem‑solving;
- Collaborating with international teams;
- Multi-territory service management;
- SLA optimization and performance tracking;
- Managing priorities in high-volume environments;
- Continuous improvement and process optimization.
Ready to Join Us?
If this sounds like the opportunity you’ve been looking for, whether you’re launching your career or ready for your next professional step, we’d love to hear from you!
