KICKSTART – Digital Implementation Support Specialist – intern
Praksa Puno radno vreme

What we will expect from you:

• Manage the device ordering process for business customers, including smartphones, USB and GPS modems, laptops, tablets and new SIM cards.
• Provide support throughout the ordering process by creating orders and order forms and monitoring the available budget.
• Review key elements of signed agreements with business customers and ensure the implementation of agreed terms in relevant systems.
• Implement changes to tariff plans, approved benefits, discounts, add-ons and other contractual conditions.
• Maintain records of contract amendments and update customer information across relevant systems.
• Conduct initial online checks of business customers in line with defined procedures and coordinate with relevant stakeholders when needed.
• Manage pre-orders for flagship device models, ensuring timely procurement based on availability.
• Monitor and manage device budgets, including reporting, adjustments, corrections, alternative pricing and budget overruns.
• Create delivery orders for devices, SIM cards and additional equipment through relevant business systems.
• Monitor device management trends and prepare weekly, monthly and quarterly reports.
• Classify customer interactions to support service improvements.
• Monitor orders placed through digital sales channels, analyse results and propose process and system improvements. 

For a good start you will need:

• Minimum secondary education.
• Good knowledge of Microsoft Office, especially Excel.
• Good understanding of general business processes and practices.
• Strong attention to detail.
• Excellent verbal and presentation skills.

Why we think you should apply:

• Paid internship & career development opportunities
• Mobile phone and tariff package with unlimited internet
• Opportunity to participate in business decision making process of a large multinational company
• Working in a dynamic environment which allows you to freely express opinions, ideas and inspire new ways of doing things
• A unique and inspiring atmosphere full of talented people willing to share their professional knowledge

Please include your references in your CV, as reference check is an integral part of our selection process.

We hope to meet you soon!

Označeno kao: 1. smena