Principal Product Manager (Data)
Puno radno vreme Ugovor

Job title: Principal Product Manager (Data)

Office location: Spanskih boraca, Belgrade – Hybrid working (3 days in the office)

The Principal Product Manager (Data) owns the product strategy for how Hyperoptic turns its customer, usage and network data into measurable commercial value. Success looks like a clear, prioritised roadmap of data-driven use cases across acquisition, pricing, upsell, renewals and retention. Equally important are the capabilities of our data platform and Central Analytics models packaged into products that commercial & product teams actually use and deploy; and a demonstrable, attributable contribution to revenue, ARPU and churn. The Principal Product Manager (Data) is a senior individual-contributor role that leads through influence, working across Product, Technology & Innovation, Central Analytics, Commercial and Marketing to make data a growth engine rather than a reporting function. The ideal candidate will have a product mindset and data skillset!!

What will you be doing? 

• Define and own the Data product strategy and roadmap: identify, size and prioritise use cases across the customer based on commercial value, feasibility and time to impact
• Act as product owner for data-driven decisioning capabilities, starting with the Renewals Next Best Offer and churn propensity programme, and extending into pricing, personalised offers and proactive retention.
• Translate commercial problems into clear product requirements and work with Central Analytics (Data Scientists and Analysts) and Technology & Innovation (Data Engineering) to deliver models, scores and pipelines into live customer journeys and operational tooling.
• Own the path from insight to production: ensure models and data products are embedded into CRM, digital journeys, pricing engines and agent tooling, and are measured in live experiments rather than left as analysis
• Build and maintain the business case and benefits tracking for data monetisation initiatives, including expected and realised revenue, ARPU and retention impact, and report progress to the Product Director, Chief Customer Officer and Executive Team.
• Design and run a disciplined test-and-learn programme (A/B, multivariate, holdouts) with Commercial and Marketing, so that every data-driven intervention has a measured incremental effect.
• Champion the use of our  Data Hub and Central Analytics outputs across the business: drive adoption of data products by commercial, CVM, sales and service teams, and remove friction between insight and action.

What we are looking for?

• Significant experience as a Senior or Principal Product Manager owning data, analytics, ML-driven or monetisation products with measurable P&L impact
• Track record of taking predictive models (churn, propensity, next best action, pricing) from proof of concept into production and proving incremental value through controlled experiments
• Hands-on experience of experimentation and measurement design: A/B and multivariate testing, holdout groups, incrementality and attribution
• Experience working in a subscription or recurring-revenue business where pricing, retention and customer value management are core levers (telecoms, ISP, utilities, media, fintech or insurance)
• Working knowledge of modern data stacks and ML delivery (data lakes and warehouses, feature pipelines, MLOps, CDPs, decisioning platforms) sufficient to shape scope and challenge trade-offs with engineers and scientists
• Telecoms or ISP experience, and/or experience in a scale-up or private-equity-backed environment and experience of B2B data or insight products, or of vendor evaluation for decisioning, CDP or ML tooling helpful
• Commercially minded: thinks in revenue, margin, ARPU and churn, and can build and defend a business case with the CFO and CCO
• Excellent communication: can explain data and model concepts to executives and customers, and commercial context to data scientists and engineers
• High integrity on data ethics and privacy,  instinctively protects customer trust and treats compliance as a design constraint, not an afterthought 

Why work for us? 

We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022–23) and were named among the UK's Best Workplaces for Wellbeing (2022).

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter together
• We stay focused
• We strive for excellence

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance (Permanent employees)
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply (please send us your CV in English)
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)

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