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About The Job
We are hiring Senior Procurement & Customer Service Specialist to support the procurement and customer service activities of HAVI Logistics, Serbia. The position plays a key role in supporting business growth, operational excellence, and customer satisfaction.
The position is based in Belgrade, Ugrinovci.
Who We Are
HAVI is a global company focused on optimizing and managing the supply chains of leading brands. HAVI has been present in Serbia for more than 25 years, partnering with established leading companies.
Responsibilities:
Procurement
- Manage daily procurement activities to ensure product availability and supply continuity. Coordinate with suppliers and internal stakeholders to support smooth business operations.
- Monitor inventory levels and support actions to reduce supply risks and operational disruptions.
- Coordinate international transportation, and manage communication with customs agents. Ensure compliance with customs regulations, import/export requirements.
Customer Service
- Serve as the main point of contact for customers regarding orders, deliveries, product availability, claims, and operational inquiries. Maintain strong customer relationships and ensure proactive communication on service-related topics.
- Ensure timely order processing and confirmation.
- Handle customer claims by registering, documenting and communicating.
Reporting & Process Improvement
- Prepare regular reports, analyses, and performance updates for customers and management.
- Support and coordinate the work of the local team.
Requirements
- Fluent in Serbian and working level of English (B2)
- University degree in Supply Chain, Logistics, Business Administration, Economics, or a related field.
- Minimum 3 years of experience in Procurement, Supply Chain, Logistics, Customer Service, or a similar role.
- Strong knowledge of international transportation and customs processes.
- Previous experience in team leadership is an advantage.
- Very good communication skills, attention to detail, team player
- MS Office
We offer
- Adequate remuneration
- Annual bonus based on performance
- Working in an international stable company with established standards and know-how
- Private health insurance
Location: Belgrade, Ugrinovci
Guaranteed confidentiality of all candidates. Only short-listed candidates will be invited for an interview.
