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Do you enjoy working with people? Do you possess creative thinking skills, analytical abilities, and competencies in team management? Apply, because we are looking for you for the position of Team Leader for the team of technical support specialists!
Join us as a Team Leader with Portuguese and/or Spanish!
Your main responsibilities would be:
- Providing daily mentoring and coaching for team members with the goal of achieving targets and expectations;
- Monitoring and evaluating the results and the quality of work and providing prompt feedback;
- Analysing and improving current processes;
- Ensuring a high degree of motivation in the team;
- Taking responsibility for the team's performance and work;
- Creating an environment suitable for success by promoting and recognizing each person’s initiatives and efforts;
- Successful coordination of tasks and responsibilities to different stakeholders (team members, business manager, client);
- Reporting to the business manager of the project.
What’s in it for you:
- The challenge to let your own team excel in a creative and professional way, both operationally and qualitatively;
- Weekends are off;
- Monthly bonuses;
- Work from home (with possibility of coming to Belgrade office when needed);
- Permanent work contract;
- The opportunity to develop your career in this industry;
- Private health insurance;
- Building a career within an international team;
- Online psychological counseling;
- Full support while onboarding;
- Pleasant work atmosphere and friendly team spirit.
What are we looking for:
- Knowledge of Portuguese and/or Spanish at a minimum C1 level;
- Knowledge of English at a minimum B2 level is an advantage;
- Previous experience in team management;
- Highly developed communication skills;
- Time management and prioritization skills;
- Ability to work independently and in a group;
- Task prioritization and process optimization skills;
- Analytical skills.
What life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
