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As a VIP Account Manager, you will be responsible for building and maintaining strong relationships with German-speaking VIP players. Your goal is to provide exceptional service, ensure player satisfaction, and drive retention and growth within your portfolio. You will be the main point of contact for VIP clients, ensuring their needs are met while identifying opportunities to increase engagement and loyalty.
Main Duties and Responsibilities:
- Manage a portfolio of German-speaking VIP players, ensuring top-level customer experience.
- Build long-term, trust-based relationships with high-value clients.
- Proactively contact players to introduce new offers, bonuses, and exclusive promotions.
- Monitor player activity and trends to identify opportunities and risks.
- Provide tailored solutions and personalized service to maximize player engagement.
- Act as the go-to contact for VIP players, addressing inquiries and resolving issues quickly.
- Collaborate with internal teams to deliver an exceptional VIP journey.
- Prepare regular reports on player activity, performance, and retention metrics.
- Contribute to developing strategies for increasing player loyalty and lifetime value.
- Handle any additional tasks as assigned by the Head or Director of Department.
Requirements:
- Native-level German and excellent command of English (both spoken and written).
- Proven experience in the iGaming / Gambling industry (mandatory).
- Minimum 2+ years’ experience in a VIP / Account Management role.
- Strong interpersonal and relationship-building skills.
- Excellent communication skills, both written and verbal.
- Ability to understand player needs and deliver tailored solutions.
- Good organizational and time-management skills.
- Analytical mindset with the ability to interpret data and KPIs.
- Confidence in using Microsoft Office and CRM tools.
- Ability to work under pressure and deliver results in a target-driven environment.
What We’re Looking For:
We are seeking a customer-focused, results-driven VIP Account Manager who can deliver an outstanding experience to our German-speaking VIP players. If you thrive in building relationships, understand the dynamics of the iGaming industry, and enjoy working in a fast-paced environment, this role is for you.
We Offer:
- Competitive salary with attractive commission structure.
- Opportunity to work in a growing international company.
- Career development and training opportunities.
- Dynamic and supportive team culture.
- Private healthcare plan.
- Happy hour.
