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GEB Precision Europe d.o.o. Ćuprija is a company primarily focused on the production of stators and rotors for electric vehicle drive systems. Due to the expansion of our team, we are looking for a:
CUSTOMER QUALITY ENGINEER (CQE)
Job Description:
- Handling customer complaints and coordinating corrective actions.
- Providing technical support to customers and resolving product quality issues.
- Performing on-site interventions at customer sites in case of assembly or operational problems, and coordinating resources for rapid issue resolution.
- Preparing 8D reports, analyzing root causes, and monitoring corrective actions.
- Communicating with customers and collecting feedback on product quality and performance.
- Conducting regular customer visits to monitor product performance after service, strengthen customer satisfaction, and maintain brand image.
- Cooperating with Quality, R&D, and Production departments to improve product quality and reliability.
- Participating in customer audits and preparing corrective action reports.
Requirements:
- Previous experience in a similar position, 3 years minimum.
- Excellent knowledge of English.
- Knowledge of IATF 16949 and VDA 6.3 standards.
- Knowledge of 8D and CAPA processes.
- Strong analytical, communication, and problem-solving skills.
- Customer-oriented approach, attention to detail, and ability to work effectively in a team.
Conversational proficiency in English is required.
Welcome to GEB Precision Europe – a company that is growing, developing, and building its future! Join us and become part of our team, contribute to the development of a modern manufacturing company, and build the foundations for long-term success and a promising future together with us.
