Customer Support Specialist (Call Center)
Puno radno vreme Ugovor Novi oglas

Job Description:

We are looking for motivated and communicative individuals to join the call center team as Customer Support Specialists. Depending on language skills, you will be responsible for providing customer support in one or more foreign languages. This role is an excellent opportunity for candidates who want to develop their careers in an international customer service environment.

What You Will Do:

• Handle inbound and outbound calls, emails, or chats in the assigned language.
• Provide accurate information about products and services.
• Resolve customer inquiries in a professional and timely manner.
• Record and update customer interactions in the system.
• Escalate complex cases to senior colleagues or other departments.
• Maintain a positive and customer-focused approach in every interaction.

What We Are Looking For:

• High school diploma or university degree.
• Fluency in one of the following languages: English, French
• Excellent communication and active listening skills.
• Basic computer literacy (MS Office); CRM knowledge is a plus.
• Motivation to learn and develop within customer support.
• Flexibility to work in shifts.

What We Offer:

• Opportunity to use foreign language skills on a daily basis.
• Training and onboarding program tailored to customer support.
• Stable employment in an international environment.
• Competitive compensation with performance-based bonuses.
• Long-term career development opportunities.