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Are you passionate about motorcycles and excited to work with a prestigious brand? We are a Ducati dealership in Serbia seeking a proactive, highly organized Sales Manager Assistant to support the Sales Manager in all aspects of daily operations, customer interactions, and showroom activities.
About the Role
The Sales Manager Assistant works directly with the Sales Manager in a compact, multi-hat role. You’ll handle direct customer contact, administrative tasks, marketing support, and showroom operations to ensure a smooth, high-quality customer experience and efficient day-to-day business.
Key Responsibilities
Direct Customer Support
• Greet walk-in customers, answer initial questions, and collect contact information.
• Provide basic information on Ducati models; assist the Sales Manager during consultations.
• Coordinate test rides, prepare waivers, and required paperwork.
• Follow up with customers post-purchase to gather feedback and remind them of service or promotions.
Administrative & Sales Operations
• Schedule appointments and manage the Sales Manager’s calendar.
• Prepare quotes, invoices, contracts, and handle sales documentation.
• Update CRM with customer data, test ride interests, and sales activity.
• Monitor inventory and coordinate with service/warehouse regarding stock availability.
Marketing & Promotion Support
• Update the website and social media with new arrivals, promotions, and events.
• Assist in organizing Ducati events, club meetups, and themed rides.
• Prepare promotional materials and keep brochures and displays stocked.
General Administration
• Answer phone calls and manage correspondence with customers and suppliers.
• Ensure compliance and proper documentation archiving (digital and physical).
• Maintain organized customer records and showroom materials.
Support for the Sales Manager
• Track tasks, follow-ups, deadlines, and appointments; report progress.
• Conduct basic market research and competitor checks as needed.
• Provide hands-on assistance in the showroom, including displays and customer communications.
Qualifications & Skills
• Excellent communication and a friendly, professional demeanor.
• Strong organizational abilities and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Genuine interest in motorcycles; enthusiasm for the Ducati brand is a plus.
• Proficiency with MS Office, basic CRM use, email, and social media basics.
• Discretion, reliability, and a proactive attitude.
• License A is a must.
What We Offer
• Competitive salary and benefits package, depending on experience.
• Opportunity to grow within a premium motorcycle brand.
• Positive, collaborative work environment.
Ready to Join the Ducati Family?
