Operations Excellence Coordinator
Puno radno vreme Ugovor

IGT, where innovation meets entertainment on a global scale!

From the casino floor to your mobile screen, we deliver thrilling, responsible and unforgettable gaming experiences — powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability and ownership.

Whether it’s spinning reels, placing bets or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to the customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here — www.igt.com.

About the Role

We are looking for an organised, proactive and highly collaborative Operations Governance & Enablement Coordinator to join our growing Operations Excellence & Enablement team.

This role is responsible for supporting the governance, coordination, compliance and continuous improvement activities that enable Operations to scale effectively. Acting as the operational backbone of the team, the successful candidate will ensure governance processes run smoothly, actions are followed through to completion, audits are well managed, and stakeholders remain informed and aligned.

The role offers broad exposure across operational governance, business systems, audits, compliance, performance management, knowledge management and continuous improvement initiatives. It is an excellent opportunity for someone who enjoys bringing structure to complex environments, working across multiple teams and helping organisations operate more efficiently and effectively.

Key Responsibilities

Governance & Operational Coordination

• Coordinate governance forums, operational reviews, workshops and stakeholder meetings.
• Prepare agendas, meeting materials, governance documentation and decision records.
• Maintain governance calendars and operational review schedules.
• Document outcomes, decisions and action items from governance discussions.
• Ensure agreed actions are assigned, tracked and completed within agreed timelines.
• Maintain governance repositories, records and documentation.

Action & Improvement Management

• Maintain a centralised action tracking process across operational reviews, audits and improvement initiatives.
• Follow up with action owners to ensure timely completion of commitments.
• Escalate overdue actions and risks when appropriate.
• Provide regular updates on progress, outstanding actions and governance commitments.
• Support continuous improvement initiatives by coordinating workshops, reviews and follow-up activities.

Audit & Compliance Support

• Coordinate user access reviews and operational audit activities.
• Collect evidence and documentation required for internal and external audits.
• Work with Compliance, Security and Operations teams to support regulatory reviews and information requests.
• Maintain audit logs, records and evidence repositories.
• Track audit findings and remediation actions through to completion.
• Support periodic reviews of operational controls, processes and governance requirements.

Operational Data & Quality Support

• Support operational data quality initiatives across business systems and operational repositories.
• Perform data validation and review activities.
• Assist with data population, data cleanup and information management initiatives.
• Identify data quality issues and coordinate corrective actions with relevant stakeholders.
• Support operational teams in maintaining accurate and complete information.

Business Review & Reporting Support

• Coordinate the preparation of operational review packs and governance reports.
• Support KPI and operational review processes by gathering information from stakeholders.
• Track outputs and actions arising from KPI reviews and governance discussions.
• Assist in maintaining visibility of operational priorities, commitments and initiatives.
• Support OKR and strategic planning cycles through coordination and follow-up activities.

Knowledge & Communication Support

• Support the maintenance of operational documentation, standards and governance records.
• Coordinate documentation reviews and approval processes.
• Assist with the preparation and publication of operational communications, newsletters and team updates.
• Help maintain transparency and visibility of team activities, priorities and achievements.
• Ensure key decisions and changes are appropriately documented and communicated.

Initiative & Stakeholder Coordination

• Support operational projects and improvement initiatives through coordination and administration activities.
• Schedule workshops, reviews and stakeholder sessions.
• Track project actions, risks and dependencies.
• Coordinate activities across multiple teams and departments.
• Act as a central point of coordination for operational governance and enablement activities.

What we're looking for

Required

• Strong organisational and coordination skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Ability to work effectively with stakeholders at different levels of the organisation.
• Comfortable working with data, documentation and operational processes.
• Proactive mindset with a strong sense of ownership and accountability.
• Strong Microsoft 365 skills, including Excel, PowerPoint, Teams and SharePoint.

Preferred

• Experience in governance, operations, compliance, audit, project coordination or business administration roles.
• Experience working in operational, technology or service management environments.
• Familiarity with Jira, Jira Service Management, Dataverse or similar business systems.
• Experience supporting audits, regulatory reviews or compliance activities.
• Understanding of operational performance management, KPIs or process improvement methodologies.
• Experience organising governance forums, steering committees or operational review meetings.

Success Measures

Success in this role will be measured by:

• Governance activities completed on schedule and to a high standard.
• Timely completion and follow-through of operational actions and commitments.
• Effective coordination and support of audits, reviews and compliance activities.
• Improved visibility, tracking and accountability of operational initiatives.
• High-quality and well-maintained operational documentation and governance records.
• Strong stakeholder satisfaction and engagement.
• Consistent support for operational excellence, governance and continuous improvement initiatives.

Benefits and Culture

• Vibrant and stimulating work environment within Class-A office space.
• Opportunity to learn and further improve your skills.
• Opportunity to develop a career within a stable environment.
• Full-time/permanent employment and competitive salary.
• Private health insurance for you and your family.
• Flexible working hours, including work from home and from the office.

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IGT is committed to fostering a diverse, equitable and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.